1177 Harrison St, Civic Heart, San Francisco, CA
My car ended up getting stolen as a result of utilizing Getaround. Appears to be an increasingly common problem should you learn the opposite opinions. In all probability a complete operation set up targeting Getaround automobiles as they know precisely the place the automotive is parked and the place the spare secret is situated. The security associate I reported the incident to was Sarah Lalji. She was disagreeable, unhelpful, and argumentative. She insisted that Getaround was not responsible and would be claiming 0 legal responsibility. Once I asked for the logic behind this, she replied “automotive theft occurs each 14 minutes.” Ultimately, the police recovered my car. It had been stolen for parts and the thief had ripped out the Getaround Join gadget. My insurance needed to cowl the damages, I needed to pay the deductible, and the entire course of took over two months.
DON’T HIRE FROM GETAROUND. Completely deceptive, predatory service, typical of quick-money, grasping Uber’s (sure they are owned by Uber) ad hoc business practices. 1st: 200 mile a day cap on “regular” automobiles and a hundred on “Specialty” vehicles. What distinguishes the 2? Who is aware of?!?!! And for those who go over guess what? ITS $5.00 A MILE in the ultra fantastic print after all. I spotted all of this the morning of my rental, cancelled and received charged half of my rental. $180. Thanks for the kick within the cahones getaround. 2nd: house owners can cancel at will. I went by way of two reservations for a weekend trip earlier than I could actually discover a automotive. Bottom line: I went to metropolis lease a car in SF and paid roughly the identical for better service and protection and actually spoke to a human being. DO NOT LEASE FROM RIGHT HERE.
As an proprietor(sharing my automotive on Getaround) I lately had an expertise regarding their cleaning coverage that didn’t look out for one of the best pursuits of members sharing their automobiles. After needing to wash my vehicle from a renter who stained the upholstery I had my automotive cleaned. Getaround charged the renter a $100 cleaning fee and solely reimbursed me $60 for the $99.99 cleaning that my automotive wanted from the harm. I don’t imagine Getaround must be profiting off of charges that ought to go directly to homeowners who need to maintain the cleanliness and maintenance of their vehicles being shared. Getaround, please look into this existing policy and ask yourselves if you really feel like the current cleaning fee charged to renters and the cleaning reimbursement coverage is in the very best interest of the members sharing and using your service. Taking a $forty fee from homeowners who have their cars cleaned after renter misuse is just flawed.
They’ll destroy your battery, not pay for injury done to the automobile, and you will not make any money renting it. Disaster customer support. I spend 15 days just to email backwards and forwards to open a declare. Do not share automobile you want. Don’t share car which is model new. Getaround is prius lease company. Horrible horrible expertise.
They charged it up and I drove it for an hour, next time I went to make use of it lifeless. Ended up having to get a brand new battery. My automotive ended up getting stolen as a result of utilizing Getaround.
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